TERMS OF SERVICE
WHEN PURCHASING FROM DEDE, YOU AUTOMATICALLY AGREE TO THE INFORMATION BELOW.
DEDE RESERVES THE RIGHT TO CHANGE TERMS & CONDITIONS AT ANY TIME.
PAYMENT
WE ACCEPT VISA, MASTERCARD, AMX, SHOP PAY, MAESTRO, PAYPAL. IF YOU HAVE ANY PAYMENT INQUIRIES PLEASE EMAIL INFO@DEDE-DEDE.COM.
ALL PAYMENTS WILL BE PROCESSED IMMEDIATELY AND WILL BE WITHDRAWN FROM YOUR ACCOUNT IN 1-4 BUSINESS DAYS.
WHEN PURCHASING WITH A PROMO CODE, STORE CREDIT OR GIFT CERTIFICATE, PLEASE ENTER THE PROVIDED CODE IN THE DISCOUNT CODE BOX IN YOUR SHOPPING BAG AFTER CHECKOUT. SELECT APPLY TO SEE THE FINAL TOTAL.
WARRANTY CLAIMS
APPLIES TO ALL EU PURCHASES. ALL PRODUCTS SOLD ON DEDE ARE SUBJECT TO A 1-YEAR WARRANTY. THIS WARRANTY COVERS MANUFACTURING FAULTS ONLY, NOT WEAR AND TEAR FROM REGULAR USE.
THE CLAIM HAS TO BE SUBMITTED WITHIN REASONABLE TIME, WHICH IS CONSIDERED 2 MONTHS AFTER YOU HAVE NOTED THE DEFECT. IF YOU BELIEVE YOU HAVE A WARRANTY CLAIM PLEASE CONTACT US BY EMAIL AT INFO@DEDE-DEDE.COM.
IN YOUR CLAIM YOU MUST INCLUDE YOUR ORDER NUMBER, PHOTOS OF THE CLAIM AREA, DESCRIPTION OF THE CLAIM AND IF APPLICABLE, DESCRIPTION OF HOW THE FAULT OCCURRED.
OUR SUPPLIERS HANDLE WARRANTY CLAIMS IN DIFFERENT WAYS. WE WILL DO OUR BEST TO GET YOUR CLAIM PROCESSED AS QUICKLY AS POSSIBLE.
ANY DISPUTE BETWEEN THE BUSINESS AND THE CUSTOMER IS SUBJECT TO CH LAW.
TAXES & DUTIES
DEDE IS BASED IN SWITZERLAND. IF SHIPPED OUTSIDE OF CH YOU MAY BE REQUIRED TO PAY DUTIES. DEDE CANNOT BE HELD RESPONSIBLE FOR ORDERS THAT ARE SUBJECT TO ANY ADDITIONAL TAXES, FEES OR DUTIES OUTSIDE OF CH. ALL ADDITIONAL TAXES, FEES AND DUTIES ARE THE RESPONSIBILITY OF THE CLIENT. CONTACT US BY EMAIL IF YOU ARE BASED IN EU AND WE CAN SHIP YOUR ORDER FROM FRANCE TO AVOID ANY DUTIES.
CUSTOMERS WILL BE REQUIRED TO PAY LOCAL CUSTOMS DUTIES AND TAXES ON DELIVERY. ALL IMPORT AND CUSTOMS FEES INCLUDING ANY CHARGES ON ORDER RETURNS ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REFUNDED BY DEDE.
AVAILABILITY
WE MAKE EVERY EFFORT TO UPDATE OUR SITE ON A DAILY BASIS AND ONLY DISPLAY ITEMS THAT ARE CURRENTLY IN STOCK, HOWEVER THERE MAY BE INSTANCES WHERE INCORRECT PRODUCT AVAILABILITY CAN OCCUR. IF YOU HAVE ORDERED AN ITEM THAT FOR SOME REASON IS NOT AVAILABLE OR DELAYED, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.
SIZING / MEASUREMENT
WE STOCK BRANDS FROM DIFFERENT COUNTRIES. IN ORDER TO HELP YOU FIND THE BEST FIT WE HAVE INCLUDED THE SIZE THAT THE MODEL IS WEARING. IF YOU HAVE ANY QUESTIONS YOU CAN ALWAYS EMAIL INFO@DEDE-DEDE.COM
PRIVACY
WE ARE DEDICATED TO KEEPING YOUR INFORMATION PRIVATE AND PROTECTED. PLEASE FEEL FREE TO EMAIL US AT INFO@DEDE-DEDE.COM FOR ANY QUESTIONS OR CONCERNS. THANK YOU FOR YOUR TRUST AND SUPPORT.
COOKIE DECLARATION
THIS WEBSITE USES COOKIES. WE USE COOKIES TO PERSONALISE CONTENT AND ADS, AND TO ANALYSE OUR TRAFFIC. WE ALSO SHARE INFORMATION ABOUT YOUR USE OF OUR SITE ANALYTICS PARTNERS WHO MAY COMBINE IT WITH OTHER INFORMATION THAT YOU’VE PROVIDED TO THEM OR THAT THEY’VE COLLECTED FROM YOUR USE OF THEIR SERVICES.COOKIES ARE SMALL TEXT FILES THAT CAN BE USED BY WEBSITES TO MAKE A USER'S EXPERIENCE MORE EFFICIENT.
THE LAW STATES THAT WE CAN STORE COOKIES ON YOUR DEVICE IF THEY ARE STRICTLY NECESSARY FOR THE OPERATION OF THIS SITE. FOR ALL OTHER TYPES OF COOKIES WE NEED YOUR PERMISSION.
PLEASE STATE YOUR FULL NAME AND DATE WHEN YOU CONTACT US REGARDING YOUR CONSENT.
PRIVACY POLICY
DEDE, LOCATED IN CRANS-MONTANA, SWITZERLAND, IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA AS SHOWN IN THIS PRIVACY STATEMENT.
CONTACT DETAILS
64 RUE CENTRALE
3963, CRANS-MONTANA, SWITZERLAND
INFO@DEDE-DEDE.COM
HOW WE PROTECT PERSONAL DATA
DEDE TAKES THE PROTECTION OF YOUR DATA SERIOUSLY AND TAKES APPROPRIATE MEASURES TO PREVENT MISUSE, LOSS, UNAUTHORISED ACCESS, UNWANTED DISCLOSURE AND UNAUTHORISED MODIFICATION. IF YOU FEEL THAT YOUR DATA IS NOT PROPERLY SECURED OR THERE ARE INDICATIONS OF ABUSE, PLEASE EMAIL US AT INFO@DEDE-DEDE.COM.
PERSONAL DATA THAT WE PROCESS
CARMEN AMSTERDAM PROCESSES YOUR PERSONAL DATA BY USING OUR SERVICES AND / OR BY PROVIDING THIS INFORMATION TO US.
BELOW IS AN OVERVIEW OF THE PERSONAL DATA WE PROCESS:
- FIRST NAME AND SURNAME
- ADDRESS DETAILS
- PHONE NUMBER
- EMAIL-ADDRESS
SPECIAL AND / OR SENSITIVE PERSONAL DATA THAT WE PROCESS:
OUR WEBSITE AND / OR SERVICE DOES NOT INTEND TO COLLECT DATA ABOUT WEBSITE VISITORS WHO ARE YOUNGER THAN 16 YEARS. UNLESS THEY HAVE PERMISSION FROM PARENTS OR GUARDIANS. HOWEVER, WE CANNOT CHECK IF A VISITOR IS OLDER THAN 16. WE ENCOURAGE PARENTS TO BE INVOLVED IN THE ONLINE ACTIVITIES OF THEIR CHILDREN, IN ORDER TO PREVENT DATA ABOUT CHILDREN BEING COLLECTED WITHOUT PARENTAL CONSENT. IF YOU ARE CONVINCED THAT WE HAVE COLLECTED PERSONAL INFORMATION ABOUT A MINOR WITHOUT THIS CONSENT, PLEASE CONTACT US AT INFO@DEDE-DEDE.COM AND WE WILL DELETE THIS INFORMATION.
FOR WHAT PURPOSE AND ON WHAT BASIS WE PROCESS PERSONAL DATA:
- SENDING OUR NEWSLETTER
- TO CALL OR EMAIL IF NECESSARY TO CARRY OUT OUR SERVICES
- TO DELIVER GOODS AND SERVICES TO YOU
AUTOMATED DECISION-MAKING
DEDE DOES NOT MAKE DECISIONS BASED ON AUTOMATED PROCESSING ON MATTERS THAT CAN HAVE (SIGNIFICANT) CONSEQUENCES FOR PEOPLE. THESE ARE DECISIONS THAT ARE TAKEN BY COMPUTER PROGRAMS OR SYSTEMS, WITHOUT A PERSON FOR EXAMPLE, DEDE EMPLOYEE, ACTING.
HOW LONG WE STORE YOUR PERSONAL DATA:
DEDE DOES NOT STORE YOUR PERSONAL DATA LONGER THAN IS STRICTLY NECESSARY TO REALISE THE PURPOSES FOR WHICH YOUR DATA IS COLLECTED.
SHARING PERSONAL DATA WITH THIRD PARTIES
DEDE PROVIDES EXCLUSIVELY TO THIRD PARTIES AND ONLY IF THIS IS NECESSARY FOR THE EXECUTION OF OUR AGREEMENT WITH YOU OR TO COMPLY WITH A LEGAL OBLIGATION.
COOKIES, OR SIMILAR TECHNIQUES THAT WE USE
DEDE ONLY USES TECHNICAL, FUNCTIONAL AND ANALYTICAL COOKIES THAT DO NOT INFRINGE ON YOUR PRIVACY. A COOKIE IS A SMAL TEXT FILE THAT IS STORED ON YOUR COMPUTER, TABLET OR SMARTPHONE WHEN YOU FIRST VISIT THIS WEBSITE. THE COOKIES WE USE ARE NECESSARY FOR THE TECHNICAL OPERATION OF THE WEBSITE AND YOUR EASE OF USE. THEY ENSURE THAT THE WEBSITE WORKS PROPERLY AND FOR EXAMPLE, REMEMBERS YOUR PREFERENCES. WE CAN ALSO OPTIMISE OUR WEBSITE WITH THIS. YOU CAN OPT OUT OF COOKIES BY SETTING YOUR INTERNET BROWSER SO THAT IT DOES NOT STORE COOKIES ANYMORE. IN ADDITION, YOU CAN ALSO DELETE ALL INFORMATION PREVIOUSLY SAVED VIA THE SETTINGS OF YOUR BROWSER.
VIEW, MODIFY OR DELETE DATA
YOU HAVE THE RIGHT TO VIEW, CORRECT OR DELETE YOUR PERSONAL DATA. YOU ALSO HAVE THE RIGHT TO WITHDRAW YOUR CONSENT TO DATA PROCESSING OF YOUR PERSONAL DATA BY DEDE AND YOU HAVE THE RIGHT TO DATA PORTABILITY. THIS MEANS THAT YOU CAN SUBMIT A REQUEST TO US TO SEND THE PERSONAL INFORMATION WE HOLD TO YOU OR ANOTHER ORGANISATION MENTIONED BY YOU IN A COMPUTER FILE.
YOU CAN SEND A REQUEST FOR INSPECTION, CORRECTION DELETION, DATA TRANSFER OF YOUR PERSONAL DATA OR REQUEST FOR CANCELLATION OF YOUR CONSENT OR OBJECTION TO PROCESSING OF YOUR PERSONAL DATA TO INFO@DEDE-DEDE.COM
TO ENSURE THAT THE REQUEST FOR ACCESS HAS BEEN MADE BY YOU, WE ASK YOU TO SEND A COPY OF YOUR ID WITH THE REQUEST. TO PROTECT YOUR PRIVACY, MAKE SURE YOUR PASSPORT PHOTO, MRZ (MACHINE READABLE ZONE, THE STRIP WITH NUMBERS AT THE BOTTOM OF YOUR PASSPORT), PASSPORT NUMBER AND CITIZEN SERVICE NUMBER (BSN) ARE BLACKED OUT IN THIS COPY. WE WILL RESPOND WITHIN FOUR WEEKS.