SHIPPING AND RETURN

HOW TO MAKE A RETURN:

PLEASE EMAIL INFO@DEDE-DEDE.COM TO REQUEST A RETURN AUTHORIZATION NUMBER.

KINDLY INCLUDE YOUR NAME, ORDER NUMBER AND ITEM(S) YOU WISH TO RETURN/EXCHANGE IN THE E-MAIL. OUR TEAM WILL ISSUE YOU A UNIQUE RETURN NUMBER.

SHIP IT WITH A SIGNATURE REQUIRED DELIVERY METHOD TO:

DEDE
64 RUE CENTRALE
3963 CRANS-MONTANA
SWITZERLAND
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ONCE YOUR RETURN HAS BEEN RECEIVED, PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING THE EXCHANGE, REFUND OR STORE CREDIT.

SHIPPING

ONCE YOUR ORDER HAS BEEN PROCESSED, PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. WE NORMALLY PROCESS IN 24 HOURS, BUT PROCESSING CAN TAKE LONGER DURING HOLIDAY AND SALE SEASON SINCE WE ARE A SMALL TEAM. WE GREATLY APPRECIATE YOUR PATIENCE.
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WE CURRENTLY OFFER FREE SHIPPING ONLY IN SWITZERLAND BUT ARE WORKING ON IT FOR THE REST OF THE WORLD!
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WE STOCK IN SWITZERLAND BUT CAN SHIP FROM FRANCE FOR EU ORDERS TO AVOID ANY DUTIES. JUST CONTACT US WHEN PLACING AN ORDER!

CH STANDARD (POSTE CH)
HOME DELIVERY (2-4 BUSINESS DAYS) — FREE
CRANS-MONTANA STORE PICK-UPS ARE FREE
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CH EXPRESS (POSTE CH)
HOME DELIVERY (1-2 BUSINESS DAYS) — 15CHF

INTERNATIONAL STANDARD (DHL EXPRESS OR LA POSTE CH/FR)
HOME DELIVERY (3-7 BUSINESS DAYS) — 15CHF
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DEDE IS NOT RESPONSIBLE FOR LOSS, DAMAGES OR DELAYS AFTER SHIPPING YOUR ORDER. ALL SHIPMENTS ARE INSURED FOR THE VALUE OF THE MERCHANDISE. ALL ORDERS ARE SHIPPED WITH SIGNATURE REQUIRED.
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DEDE IS NOT RESPONSIBLE FOR ANY ADDITIONAL TAXES, FEES OR DUTIES. PLEASE MAKE SURE YOU ARE AWARE OF YOUR LOCAL RULES AND REGULATIONS BEFORE COMPLETING YOUR ORDER. FOR EU ORDERS, PLEASE CONTACT US AND WE CAN SHIP FROM FRANCE TO AVOID DUTIES.
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FEEL FREE TO EMAIL INFO@DEDE-DEDE.COM WITH ANY ADDITIONAL SHIPPING QUESTIONS.

TRACKING

ONCE YOUR ORDER IS COMPLETED AND READY TO SHIP, YOU WILL RECEIVE AN EMAIL CONFIRMATION AND RECEIPT WITH YOUR ORDER DETAILS, AND THE TRACKING INFO. PLEASE ALLOW UP TO 24H FOR YOUR TRACKING LINK TO BECOME ACTIVE.